Refund Policy

At Graceful Keepsakes, we want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to help.

Returns
We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items
Items that have been used, damaged after delivery, or returned without original packaging may not be eligible for a refund.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. Be sure to include your order number and clear photos of the issue so we can assist you promptly.

Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be issued to your original payment method.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact Us
For return requests or refund questions, please contact us at:
support@gracefulkeepsakes.shop